Help center

Set up your organization, clinics, and team to start collecting patient feedback.

Send NPS requests, capture scores from SMS replies, and follow up automatically.

Edit message templates with placeholders like {{firstName}} and preview them live.

Upload a CSV of visits and self-diagnose any row or column issues.

Send patient discharge events three ways — manual upload, scheduled SFTP, or a real-time stream.

Control when discharged patients are surveyed: a buffer, re-survey suppression, and quiet hours.

Ready-to-run flows that survey patients and route them to reviews or private recovery.

Replayable, no-data walkthroughs of the intake pipeline and the surveying workflow.

Triage patient concerns: assign, comment, and move tickets through their lifecycle.

White-label the app with your colors and switch between light and dark mode.

Control who can see and do what with role-based access.

Schedule daily/weekly reports and get AI summaries of patient experience.